Privacy Policy

1. Introduction

Majhub Solutions ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit majhub.com, contact us, or use our software development and digital services.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your information to us.

2. Who We Are

Majhub Solutions is a custom software and digital solutions company based in Nairobi, Kenya. For privacy-related enquiries, contact us at info@majhub.com or WhatsApp +254 796 641 363.

3. Information We Collect

We may collect the following types of information:

• Contact details — name, email address, phone number, company name, and any message you send through our contact form or WhatsApp.
• Project information — budget range, service requirements, and other details you voluntarily provide when requesting a quote or consultation.
• Technical data — IP address, browser type, device information, pages visited, and referral source collected through standard server logs or analytics tools.
• Communications — records of emails, messages, and support requests related to our services.

4. How We Use Your Information

We use personal data to:

• Respond to enquiries and provide quotes or consultations.
• Deliver, manage, and improve our software development and digital services.
• Communicate with you about projects, updates, and support.
• Maintain website security and prevent fraud or abuse.
• Comply with legal obligations and enforce our agreements.
• Send marketing communications only where you have given consent or where permitted by law.

5. Legal Basis for Processing

Depending on the context, we process your data based on one or more of the following: your consent, performance of a contract or steps prior to entering a contract, our legitimate business interests (such as responding to enquiries and improving our services), or compliance with legal obligations under applicable Kenyan law.

6. Sharing Your Information

We do not sell your personal data. We may share information with trusted service providers who assist us in hosting, analytics, communication, or project delivery, subject to appropriate confidentiality and data protection obligations. We may also disclose information where required by law, court order, or to protect our rights, users, or the public.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 24 months unless a business relationship continues or a longer period is required by law.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

9. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, including the Kenya Data Protection Act, 2019, you may have the right to request access to, correction of, deletion of, or restriction on the processing of your personal data, as well as the right to object to certain processing or withdraw consent where processing is consent-based.

To exercise these rights, contact us at info@majhub.com. You may also lodge a complaint with the Office of the Data Protection Commissioner in Kenya.

11. Third-Party Links

Our website may contain links to third-party websites or services, such as WhatsApp, YouTube, or mapping providers. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.

12. Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of the website after changes are published constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact Majhub Solutions at info@majhub.com, WhatsApp +254 796 641 363, or through our contact page.